Last Updated: September 2026
Got questions? We've got answers. Here's the stuff people ask us most often.
Product Questions
What exactly is a Universal Buddy?
It's a stainless steel can cooler that fits practically everything—standard 12-ounce cans, slim cans, 16-ounce cans, bottles, you name it. Instead of owning three or four different koozies for different drinks, you just need one. Double-wall vacuum insulation keeps your drink cold for hours, and the non-slip bottom means no sliding or spilling.
What sizes do the tumblers come in?
Our Thicc Buddy tumblers come in 30 oz, 40 oz, and 50 oz sizes. The To Go Buddy is 30 oz. Plenty of options whether you're a casual sipper or someone who needs a bucket of coffee to get through the day.
How long do drinks stay cold?
With our vacuum-insulated stainless steel, cold drinks stay cold for up to 24 hours and hot drinks stay hot for up to 8 hours. Ice doesn't melt fast, so your drink stays strong to the last drop. No watered-down nonsense.
Are these dishwasher safe?
We recommend hand washing to keep your Buddy looking its best. The insulation and seals last longer when you treat them gently. Plus, it takes like 30 seconds.
Do the products fit in cup holders?
Yes! Our designs are tapered specifically to fit standard cup holders. The Universal Buddy is shaped to fit in most vehicle and stadium cup holders without issue.
What's the material?
All our stainless steel products are made from premium 18/8 stainless steel. It's food-grade, durable, and doesn't retain flavors or odors.
Ordering Questions
How do I track my order?
Once your order ships, you'll get an email with a tracking number. You can also check your order status by logging into your account on our site. Easy peasy.
Can I change or cancel my order after placing it?
If you catch us quickly enough—before we start packing—we can usually make changes or cancel. Once it's in the shipping process, we can't stop it. Contact us through our contact page as soon as possible and we'll see what we can do.
Do you offer gift wrapping?
Not at this time, but we do have lots of cool designs and colors that make great gifts all on their own. If you're giving something as a present, we can ship directly to the recipient's address—just put their info in the shipping section.
What payment methods do you accept?
We accept major credit cards and other popular payment methods. You'll see all the options at checkout.
Shipping Questions
How long does shipping take?
Processing takes 1–3 business days. After that, standard shipping is 3–7 business days, expedited is 2–3 days, and express is 1–2 days. Times vary by location.
Do you ship internationally?
Yes, to many countries. Shipping times for international orders are longer—usually 7–21 business days. Customs fees and duties are your responsibility, so check with your local customs office if you're unsure about extra costs.
How much does shipping cost?
It depends on your location, the weight of your order, and the shipping method you pick. You'll see the exact cost at checkout before you pay—no surprises.
My tracking says delivered but I don't have my package. What now?
Check with neighbors, look around your property, and wait a day or two (carriers sometimes mark things delivered a little early). If it still doesn't show up, contact us through our contact page and we'll help investigate.
Returns Questions
What's your return policy?
You have 30 days from delivery to return items in unused condition with original packaging. Return shipping is on you unless we made a mistake or the item arrived damaged. Check out our full Returns & Refunds policy for all the details.
How do I start a return?
Reach out through our contact page with your order number and reason for return. We'll give you instructions from there.
When will I get my refund?
Once we receive and inspect your return, we'll process the refund to your original payment method. It might take a few business days for your bank to show it.
What if my item arrived damaged?
Contact us right away with photos and your order number. We'll make it right with a replacement or refund, no hassle.
Account Questions
Do I need an account to order?
Nope. You can check out as a guest. But having an account makes it easier to track orders, see your history, and check out faster next time.
I forgot my password. Help?
Click the "forgot password" link on the login page and we'll send you a reset link. Super straightforward.
How do I delete my account?
Contact us through our contact page and we'll take care of it for you.
Miscellaneous
Do you offer wholesale or bulk discounts?
We do! Contact us through our contact page with details about your business and what you're looking for, and we'll get back to you with options.
Can I get a discount code?
Sign up for our email list—we send out promotions and exclusive deals to subscribers. You'll usually get a discount just for signing up.
How do I contact a real person?
Head to our contact page. We're real people and we actually read your messages. Expect a response within 1–2 business days, usually faster.