Last Updated: September 2026
Look, we get it. Sometimes stuff doesn't work out. Maybe the color looks different in person than it did on your screen. Maybe you bought it as a gift and they already have one. Maybe you just changed your mind. It happens.
We want you to love your purchase. And if you don't, we want to make it right.
Our Return Policy
You have 30 days from the date you receive your order to request a return. That's a full month to decide if your new Buddy is the right fit for you. If you're not completely happy, just let us know within that window.
To be eligible for a return, your item needs to be in the same condition you received it—unused, with all original packaging and tags still attached. We can't take back stuff that's been used, washed, or damaged. We think that's pretty fair.
How to Start a Return
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Head over to our contact page and send us a message with your order number and the reason for your return.
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We'll get back to you with a return authorization and instructions on where to send your item.
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Pack up your item securely (nobody wants a broken tumbler showing up at our door) and ship it to the address we provide.
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Once we receive and inspect your return, we'll process your refund.
Please note: Return shipping costs are your responsibility unless the item arrived damaged or we made a mistake with your order. We recommend using a trackable shipping method, because we can't be responsible for returns that get lost in the mail.
Refunds
Once we receive your return and verify that everything's in order, we'll process your refund to your original payment method. Depending on your bank or credit card company, it might take a few business days for the refund to show up in your account. We promise we'll initiate it on our end as soon as possible.
If you received your order as a gift, we can issue store credit instead of a refund to the original payment method. Just let us know what works best for you.
Damaged or Defective Items
If your order arrives damaged or something's not right with the product, don't even worry about the return window. Contact us right away with your order number and photos of the issue, and we'll make it right—whether that means a replacement, a refund, or store credit. We stand behind what we make, and we want you to be happy with it.
Exchanges
Want to swap your item for a different color, size, or style? The fastest way is to return the original item and place a new order for what you actually want. That way you get the right thing faster, and we don't have to play the back-and-forth game. We'll process your refund for the returned item once we receive it.
Final Sale Items
Some items might be marked as final sale—these can't be returned or exchanged. We'll clearly note that on the product page, so you'll know before you buy. Seasonal items, limited editions, and clearance stuff sometimes fall into this category.
International Returns
If you're outside the US, please keep in mind that return shipping can be pricey and customs fees might apply. We recommend checking with your local carrier before sending anything back. We'll still process your refund according to our policy, but we can't cover international return shipping costs.
Questions?
We know return policies can be confusing. If you're not sure about something, just reach out through our contact page. We're real people and we'll give you a straight answer.